General terms of sale

1. Introduction

 

1.1. The sale of “MONOIKOS 1297” branded products executed remotely through this site (hereinafter referred to as the “Website") is governed by the following General Terms and Conditions of Sale.

The products offered on the Website are sold directly by the limited company Monoïkos 1297 (hereinafter referred to as “MONOÏKOS 1297”). MONOÏKOS 1297 is a limited company (“Société A Responsabilité Limitée”) incorporated under Monegasque law, with registered office at 11 allée Guillaume Apollinaire, MC 98000, Monaco, tax code/VAT no. FR67000158484, registered in the Business Registry of Monaco under n°21 S 08947.

 

1.2. The use of the remote sale service governed by the General Terms and Conditions of Sale hereof is exclusively reserved to consumers (hereinafter referred to individually as "Customer" or, collectively, "Customers") meaning natural persons acting for purposes not related to the business, entrepreneurial, artisanal or professional activities possibly carried out, over the age of 18 (or, if younger, authorised by their legal representative).

The resale or transfer of the products purchased on the Website for any commercial or professional purpose whatsoever is expressly prohibited.

 

1.3. The products offered for sale on the Website may only be delivered to an address in Monaco, within the European Union, in Switzerland, in Norway, in the United Kingdom and in Iceland.

 

1.4. The languages used to execute the sale contract through the Website hereof are: French or English.

 

1.5. The General Terms and Conditions of Sale hereof are published on the Website for Customers’ information, storage and reproduction purposes, in compliance with the applicable laws currently into force.

 

1.6. The purchase of the products is exclusively governed by the General Terms and Conditions of Sale published on the Website and into force at the time of the relevant purchase.

 

MONOÏKOS 1297 reserves the right to amend and/or integrate the General Terms and Conditions of Sale hereof at any time.

 

Any amendments and/or integrations shall only be effective in respect of purchases made after the date the new version of the General Terms and Conditions of Sale is published.

 

The replacement of the General Terms and Conditions of Sale hereof with a new version automatically implies the non-applicability, ineffectiveness and non-enforceability of the former version with respect to purchases made after such previous version is removed from the Website, also in the event such General Terms and Conditions of Sale are in any way accessible and/or available to the general public through other internet websites other than the one indicated above.

 

2. Product availability

 

2.1. The Customer acknowledges that the products offered by MONOÏKOS 1297 on the Website (hereinafter referred to as the "Products") are limited in number and he/she is therefore aware that MONOÏKOS 1297 shall need to check their availability at the time of the purchase.

 

2.2. Occasionally the availability of certain Products may incur inconveniences. In such circumstances, MONOÏKOS 1297 shall inform the Customer promptly (and in any case within the deadlines specified below) by email that the order placed will not be delivered.

 

In such case, and if the Customer has already paid for the order, he will be authorized to choose between:

• be promptly reimbursed within maximum of thirty days following the cancellation; or
• the provision of an equal good in price-quality rate.

 

2.3. MONOÏKOS 1297 reserves the right to vary the articles sold on the Website at any time, without any notice.

 

3. Purchasing process

 

3.1. Each Product offered for sale on the Website can be viewed by following a dedicated link displaying the article's photographic images, unit price, colours and sizes (if applicable). For those Products expressly marked on the Website as “Pre Order” or as “Pre Ordered Product” or as “Personalized Products” being not yet ready to be shipped, the relevant dedicated link will also show the relevant estimated delivery date.

 

3.2. The Products selected by the Customer shall be placed into a special section (hereinafter referred to as the "Shopping Bag").

A description of the Products, including measures or sizes (if applicable), together with one or more photographic images in digital format clearly showing the Products, shall be included in the Customer's Shopping Bag.

 

3.4. Although MONOÏKOS 1297 constantly takes steps to ensure that the photographs displayed on the Website accurately reflect the original products, there may be some discrepancies due to the technical characteristics and colour resolution of the device used by the Customer. As a result, MONOÏKOS 1297 shall not be responsible for any possible inadequacy of the graphic representations of the Products displayed on the Website if due to the above technical reasons.

 

3.5. To view the Products selected and the total price of the purchase order, please visit the Shopping Bag page.

Before confirming the relevant order (hereafter referred to as the "Order"), the Customer is required to check the accuracy of the contents of the Shopping Bag and fill in the Order form in accordance with the instructions provided on the Website.

 

3.6. The purchasing process is completed as soon as the Customer presses the relevant final Order confirmation button (hereinafter referred to as the "Buy Button"), thereby validating his/her Order, which will be directly submitted to MONOÏKOS 1297.

After pressing the Buy Button, the contents of the Order may no longer be modified by the Customer.

 

3.7. Before confirming the Order, the Customer is required to confirm that he/she has read and accepted the General Terms and Conditions of Sale hereof. At the end of the purchasing process, it is advisable that the Customer save or print off the General Terms and Conditions of Sale.

 

3.8. The purchasing process must be fully completed; failure to do so entails that the Order cannot be submitted to MONOÏKOS 1297.

 

3.9. Each Order and the Customer’s data required for the purchase shall be stored by MONOÏKOS 1297 for the time period provided for and in compliance with the applicable laws currently into force.

Any use of the Customer's data for purposes other than the purchase shall be subject to the relevant Customer’s prior and express consent pursuant to the conditions set forth in the "privacy policy statement" published on the Website.

 

3.10. Customers who have registered to log in the reserved area of the Website may check their Order status by logging in such area and accessing the ‘My Orders’ page.

 

3.11. The Customer is aware that he/she is responsible for the accuracy and truthfulness of any data entered on the Website or otherwise used at the time of the purchase.

 

3.12. The Customer is aware that on the Website he/she may have also the opportunity to pre-order a selection of Products before their commercial launch or distribution and placement in the market.

 

The Customer acknowledges that such Products are not yet available for the delivery at the time of the submitting of the relevant Order. The Products which may be pre-ordered by the Customers are clearly identified and marked on the Website through the wording “Pre Order” or “Pre Ordered Product”, and the Products which may be personalized by the Customers are clearly identified and marked on the Website through the wording “Personalized Products”.

 

3.13. The Customer acknowledges and agrees that if he/she pre orders a Product, and/or order a Personalized Product the relevant price shown on the Website and displayed in the Shopping Bag section shall be charged in advance to the Customer at the moment of the receipt of the Confirmation Email, as defined in the below section 4.2, although the Pre Ordered Product and the Personalized Product are not ready to be shipped at that moment.

The Pre Ordered Product and the Personalized Product will be delivered to the Customer within the relevant estimated date specified in the Product page description.

In case the Order sent by the Customer contains also one or more Pre Ordered Products and/or Personalized Products in addition to the Products already available, all the relevant prices related to such Order shall be charged in advance to the Customer at the moment of the receipt of the Confirmation Email, even if such Pre Ordered and Personalized Products will be delivered at the relevant estimated delivery dates specified in the Product pages description.

 

3.14. Any further specification related to the payment, delivery and confirmation of the Pre Ordered Products and of the Personalized Products are referred below in the respective sections.

 

3.15. The Customer acknowledges and agrees that, except for what is specifically provided herein for the Pre Ordered Products and for the Personalized Products, the other sections of these General Terms and Conditions of Sale hereof will apply also to the Pre Ordered Products and to the Personalized Products.

 

4. Execution of contract

 

4.1. Upon confirmation of the Order, the Order is submitted to MONOÏKOS 1297 for processing and cannot be further modified or cancelled.

The Order placed by the Customer shall be processed by MONOÏKOS 1297 only if the entire purchasing process has been duly completed, without any error being reported by the Website.

After placing the Order, the Customer will receive without undue delay an e-mail acknowledging that MONOÏKOS 1297 has received the Order. However, this does not mean that the Products are available. The order will be processed since the latter is always subject to the availability of the products, as provided by clause 2.1 hereinabove.

 

4.2. The contract by and between MONOÏKOS 1297 and the Customer shall be deemed to have been executed as soon as the Customer receives one or more confirmation email from MONOÏKOS 1297 (hereinafter referred to as the "Confirmation Email") confirming the order and product’s availability.

The Confirmation Email shall be sent to the address indicated by the Customer in the order form and shall set forth the relevant confirmation and a summary of the terms and conditions of the sale, such as: the Product's description and main features, the total order price, including any shipping costs, an indication of the date by which MONOÏKOS 1297 expects to deliver the Product ordered, the address for complaints, information on after-sale services, on the Customer’s right of withdrawal and its exercise.

 

4.3. MONOÏKOS 1297 reserves the right to cancel the Order placed by a Customer in the following events:

 

1. the Products included in the Order are unavailable notwithstanding what is applicable to Pre-ordered Products;
2. there is a dispute between MONOÏKOS 1297 and the Customer relating to a previous Order;
3. the Customer breached the General Terms and Conditions of Sale on previous occasions or has not fulfilled his/her obligations arising therefrom;
4. it emerged that the Customer is purchasing the Products in order to resell them or sell them for commercial or professional purposes;
5. the Customer has been involved in, or is suspected of, illegal or fraudulent activities.

In such events, MONOÏKOS 1297 shall inform the Customer by email, within 15 (fifteen) days of the date of receipt of the Order, of the cancellation of the Order received. In such case, no Order shall be deemed to have been accepted by MONOÏKOS 1297.

 

4.4 In the event of total unavailability of the Products, the Customer will be asked if he/she either wishes to receive an available Products of same price or fully cancel the order and be reimbursed of the price paid (said reimbursement to take place within thirty days following cancellation).

In the event of partial availability of the Products, the Customer will be asked if he/she either wishes to receive the Products that are available plus available Products of same price than the unavailable Products or fully cancel the Order. If the cancellation is only partial, the Customer shall only be charged for the price of the Products actually purchased.

 

5. Price and Method of Payment

 

5.1. The prices of all Products offered for sale on the Website are inclusive of VAT.

 

5.2. The relevant prices shall be shown in Euro (EUR).

 

5.3. The total price displayed in the Shopping Bag includes shipping costs possibly applicable, which shall be indicated separately.

 

In any event, MONOÏKOS 1297 shall seek the Customer’s express consent to charge any additional cost.

 

5.4. The prices shown on the Website and displayed in the Shopping Bag section upon confirmation by the Customer of the Order by pressing the Buy Button shall be charged to the Customer, provided that the Products ordered are available in that moment, except for the Order containing Pre Ordered Products and/or the Personalized Products for which the relevant amount shall be charged in advance according to the following clause 5.6, even if they are not yet ready to be shipped at that moment.

 

MONOÏKOS 1297 reserves the right to modify the prices of the Products offered for sale on the Website at any time and without notice.

 

5.5. MONOÏKOS 1297 only accepts credit cards and the other payment methods expressly indicated on the Website.

 

5.6. For the purposes of credit card payments, the Customer confirms and warrants that he/she is the owner of the credit card used for the purchase and the accuracy of all the relevant data entered at the time of purchase, such as: credit card number, expiry date and, if applicable, the security code.

Transaction amounts shall be charged to the Customer only following:

(i) the verification of the credit card data, (ii) receipt from the company issuing the credit card used by the Customer of the debit authorisation, and (iii) MONOÏKOS 1297's confirmation that the product is available and, in any event, after the Order is ready to be processed.

 

Both for the Orders containing only Pre Ordered Products or Personalized Products and for the Orders containing also Pre Ordered Products and/or Personalized Products the total transaction amount will be charged for all Products – namely all those Products already available at that moment, and the Pre Ordered Products and/or the Personalized Products not yet ready to be shipped at that moment - at the moment of the Confirmation Email.

 

No amount will be charged at the time of submission of the Order.

 

5.7. For the purposes of payment through other payment service providers, the Customer confirms and warrants that he/she is the owner of the account used for the purchase.

 

Customers shall only be charged the relevant transaction amounts after receipt of the Confirmation Email from MONOÏKOS 1297.

 

5.8. The purchased Products shall only be shipped after due payment of the amount owed by the Customer.

 

In the event the Customer cannot be charged the amounts due for any reason whatsoever, the sale process shall be automatically terminated and the sale cancelled, and the Customer shall be subsequently notified accordingly.

 

5.9. In the event one or more Products are unavailable and the Customer has decided not to fully cancel the order, he/she shall only be charged the price of the available Products and the possible related shipping costs.

 

6. Delivery

 

6.1. The Customers will receive the Products separately as soon as they are ready for shipping, unless the Customer has selected on the Website the option to receive the entire Order as one shipment. The Products shall be delivered to the address indicated by the Customer in the Order. The Customer's signature shall be requested upon delivery of the Products.

 

6.2. For security reasons, MONOÏKOS 1297 shall not process any order addressed to a post office box or accept any order that does not allow to identify the natural person held to be the recipient of the order and the relevant address.

 

6.3. The Products offered for sale on the Website may only be delivered to addresses in the countries indicated above (section 1.3). In light of the foregoing, any Order entailing delivery outside of these countries shall be automatically rejected upon processing of the Order.

 

6.4. In the event the Customer is subject to the application of shipping costs, such costs shall be indicated expressly and separately from any other cost or expense upon completion of the filling in of the Order and prior to pressing the Buy Button.

 

6.5. In compliance with the applicable laws currently into force, the term within which MONOÏKOS 1297 is required to deliver the Products purchased (provided that the relevant Order does not contain any Pre Ordered Products and/or the Personalized Products) is 30 (thirty) days of the date of execution of the contract, with the exception of events of force majeure.

 

In every case in which the relevant Order contains Pre Ordered Products and/or the Personalized Products, the delivery date shall be longer than 30 days and MONOÏKOS 1297 shall deliver the Products at the estimated delivery dates or during the estimated delivery period agreed upon with the Customer, as shown to the Customer in the Product page description.

 

6.6. In the event MONOÏKOS 1297 does not deliver the Products ordered within the above term, the Customer shall request that MONOÏKOS 1297 delivers such Products within an additional term adequate to the circumstances, in accordance with the applicable laws currently into force.

The Customer shall in any event have the right to immediately terminate the contract if the Product ordered is not delivered within the additional term specified.

 

6.7. MONOÏKOS 1297 shall have the right to split the Order into multiple shipments, according to the availability of the Products for delivery, and the Customer will receive the Products separately upon their availability to be shipped, unless he/she has selected on the Website the option to receive the Order as a whole. MONOÏKOS 1297 may either charge the Customer for the Products as and when these are shipped or as a single payment.

 

6.8. As soon as the purchased Product is shipped, the Customer shall receive an email to the address indicated in the Order. Such email shall contain a shipment tracking code and an exclusive link that will allow the Customer to real-time monitor the delivery.

MONOÏKOS 1297's Customer Service shall provide the assistance required for any potential problem relating to the delivery. Customers may contact MONOÏKOS 1297's Customer Service by email at: contact@Monoïkos 1297.com

 

6.9. Alternatively, to the delivery by courier, the Customer may request to collect the Products purchased directly from a store which may be selected on the Website at the time of the purchase, provided that the relevant Order does not contain any Pre Ordered Products and/or any Personalized Products. In the event the Customer does not collect the Products within 30 (thirty) days of receipt of the email informing him/her that the Product is available for collection, the sale may be cancelled by MONOÏKOS 1297. In such case, the Customer shall be informed by email of such cancellation and shall be refunded any amounts already paid.

 

6.10. The Customer shall bear the risk of loss or damage to the Products from the moment in which he/she, or a third party appointed by the Customer and other than the carrier, physically takes possession of such Products.

In the event, on the other hand, the loss or damage to the Product occurs prior to the physical delivery to the Customer or a third party appointed by the Customer, MONOÏKOS 1297 shall refund the Customer any amounts already paid.

 

 

 

 

7. Product Conformity

 

7.1. At the time of delivery, the Customer is required to check the Products in order to ascertain that they match the articles ordered and that they do not show any manufacturing defects or lack of conformity. The sale of "MONOÏKOS 1297" Products is subject to guaranty of six months after the purchase of the Product.

 

7.2. In the event of existence of manufacturing defects or lack of conformity, the Customer shall be entitled to demand that the products conformity be restored either through fixing or replacement of the Product, free of charge, unless the remedy demanded is objectively impossible or excessively onerous compared to the other remedy. If any of the cases provided for by the law applies, the Customer may request a congruous reduction in price or the termination of the contract and subsequent refund of the purchase price paid. It is understood that the Customer shall lose such right if he/she does not notify to MONOÏKOS 1297 the lack of conformity of the Product within 3 (three) days of the date of delivery of the Products in order for MONOIKOS 1297 to take exceptions against the carrier, if need be.

 

7.3. In order to notify the existence of product defects and lacks and to demand one of the remedies listed above, Customers may contact MONOÏKOS 1297 at the addresses indicated in section 12 below.

 

8. Returns and refunds - Withdrawal

 

8.1. The Customer has the right to withdraw from the contract within 14 (fourteen) days of the delivery or cancellation of the Products, except for the Personalized Products. For split Orders, the relevant term shall begin on the day of delivery or collection of the latest Product.

 

8.2. In order to exercise the right of withdrawal, Customers may do so by sending an email to contact@Monoïkos 1297.com, specifying the reference of the order.

 

8.3. The return costs and any liability for loss, theft, damage or delay in the delivery shall be borne by the Customer.

 

8.4. THE CUSTOMER UNDERTAKES TO RETURN THE PRODUCTS FOR WHICH HE/SHE HAS EXERCISED THE RELEVANT RIGHT OF WITHDRAWAL WITHOUT UNDUE DELAY AND, IN ANY CASE, WITHIN 14 (FOURTEEN) DAYS OF THE DATE THE EXERCISE OF THE RIGHT OF WITHDRAWAL IS NOTIFIED TO MONOÏKOS 1297.

 

8.6. Products must be returned in the same conditions in which they were delivered. The Customer must therefore ensure that the Products are intact and complete, that they have never been used, worn or damaged in any way, and returned in their original packaging, equipped with all the labels they were received with. In case a Product was provided with a security tag, the return of this Product will not be accepted if the original security tag has been removed, broken or damaged. The Customer is also informed that, based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed.

MONOÏKOS 1297 shall check the packaging and conditions of each Product returned, being the substantial integrity of such Products an essential requirement for the exercise of the right of withdrawal.

MONOÏKOS 1297 reserves the right to reject the return of such Products that should result to have been damaged, deteriorated, stained or appear to be in a condition that unequivocally shows that they have been used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the Product purchased.

In the event the return is rejected, MONOÏKOS 1297 shall send a specific notice to the Customer and shall consequently not proceed to credit the amount paid by the Customer, reserving as well the right to claim compensation for any damage attributable to the Customer's behaviour.

 

8.7. MONOÏKOS 1297 shall refund any amounts due for the Products returned without undue delay and in any case within 14 (fourteen) days from the date on which MONOÏKOS 1297 becomes aware of the exercise by the Customer of the right of withdrawal.

In any event, MONOÏKOS 1297 reserves the right to withhold the refund either until receipt and verification of the Product or until proof by the Customer that he/she has returned the product duly and in  intact conditions, whichever occurs first.

The aforementioned refund shall be made by crediting the amount paid by the Customer with the same payment method used for the purchase, unless otherwise expressly agreed by the Customer and provided that no costs are incurred as a result of the refund.

MONOÏKOS 1297 shall inform the Customer by email of refund of the amount.

 

8.8. MONOÏKOS 1297 shall not be under the obligation to refund the delivery costs of the Products in the event the Customer has specifically selected a delivery method other than the standard delivery offered by MONOÏKOS 1297.

 

8.9. The return of Products under this section is only permitted in respect of purchases made on the Website.

 

8.10 In consideration of the fact that the Personalized Products are products permanently modified, and personalized specifically for the Customer, and that their original manufacture cannot in any way be restored, the right of withdrawal cannot be exercised by the Customer in relation to any Personalized Products. Accordingly, the provisions contained in this Section 8 will not apply to the Personalized Product, being understood that the exclusion of the Personalized Products from the right of withdrawal will not affect the application of the legal guarantees, provided for in the above Section 7, also to such Products. 

 

9. Limitation of liability

 

9.1. THE COMPANY WILL NOT BY REASON OF ANY REPRESENTATION, IMPLIED WARRANTY, CONDITION OR OTHER TERM, OR ANY DUTY AT COMMON LAW OR UNDER EXPRESS TERMS OF THIS CONTRACT, BE LIABLE FOR ANY LOSS OF PROFIT OR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS, DAMAGE, COSTS, EXPENSES OR OTHER CLAIMS (WHETHER CAUSED BY THE COMPANY’S SERVANTS OR AGENTS OR OTHERWISE) WHICH ARISE OUT OF OR IN CONNECTION WITH THE SUPPLY OF THE GOODS AND SERVICES.

 

10. Product authenticity and intellectual property rights

 

10.1. MONOÏKOS 1297 warrants the authenticity and high quality of all the Products offered for sale on the Website.

 

10.2. The "MONOÏKOS 1297" trademark, as well as all the figurative and non-figurative marks and, more generally, all the other trademarks, illustrations, images and logos found on the "MONOÏKOS 1297" products, relevant accessories and/or packaging, whether registered or not, are and shall remain exclusive property of the MONOÏKOS 1297 Group. The reproduction, in whole or in part, modification, tampering or use of such trademarks, illustrations, images and logos, for whatever reason and on any support, are strictly forbidden.

 

11. Disputes

 

11.1. The General Terms and Conditions of Sale hereof are governed by Monegasque law and shall be construed accordingly.

 

 

 

The following shall not apply to this contract:

(i) the Uniform Law on Sales and the Uniform Law on Formation to which

effect is given by the Uniform Laws on International Sales Act 1967;

(ii) the United Nations Convention on Contracts for the International Sale

of Goods of 1980;

(iii) the United Nations Convention on Prescription (Limitation) in the

International Sale of Goods Act 1974 and the amending protocol of 1980.

 

11.2. IN THE EVENT OF A DISPUTE ARISING FROM THE INTERPRETATION AND/OR APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE HEREOF, THE COURT OF MONACO SHALL HAVE EXCLUSIVE AND MANDATORY JURISDICTION.

 

12. Contact details

 

12.1. For any complaint, additional information or assistance relating to the Website or to the purchasing process and, in any event, for any request for information and/or clarifications in respect of the General Terms and Conditions of Sale hereof, Customers may send an email to the following address: contact@Monoïkos 1297.com

 

 

Last updated: April 29th, 2022